Student complaints and privacy

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Open Student complaints and review records within your scope. Select the complaint and check the student, reference, status, attachments and date. Updating a complaint requires separate permissions; council membership alone does not grant editing rights. If a follow-up action is available, put the student-facing summary in its designated field and keep internal notes in their proper field. Verify the saved state and never share a student's complaint or attachments beyond authorized follow-up. Missing records may result from access scope or permissions.